FAQ's

 What is it?


Pause Pack by Donna is a bi-monthly subscription box for women over 50. Each themed box includes 5-6 items pertaining to women navigating the third stage of life, while bringing fun, empowerment, and joy to your mailbox. Feel-good products ranging from wellness, skincare, lifestyle, safety, travel and menopause relief are curated with you in mind. We will feature an item from a female business owner or entrepreneur in each box. My goal is to provide a box with products that you eagerly anticipate arriving to your doorstep.


Subscribers are invited to join us on our private Facebook page.  We believe community is very important and have created a place to meet and discuss topics of concern and make new friends.   


Can I purchase as a gift or a 1 time box?


Of course. Pause Pack by Donna is a great gift item for Mother’s Day, birthday’s, Christmas, or anytime you want to say “you matter to me”. Mother’s day, birthday and Christmas onetime special boxes will be available soon, but our regular box can be ordered for occasions too.

Choose “this is a gift” option at check out to enter the recipient’s information. To automatically expire after the initial shipment do not select the auto-renew option. Be sure to check the box for auto-renewing at check out, if you wish the gift to continue as a subscription.


How does it work?


You have the option to choose from 3 plans: Monthly, 3 month, or 6 month. 

Subscriptions auto-renew on the 1st of the shipping month (January, March, May, July, September, November). You can cancel any time before your renewal date if you wish. For multiple month subscriptions, you can cancel anytime, however you will still receive the remaining boxes on your current subscription and then your subscription will end.


What does Pause Pack by Donna cost?


Monthly subscriptions are $37.49 plus shipping. I wanted to ensure you receive a box that maximized the items and value of the box versus having the cost used to cover shipping. Currently Pause Pack by Donna only ships within the United States of America.


When can I expect arrival?


Boxes are shipped around the 25th of the month (January, March, May, July, September, and November). An email with tracking number will be sent when your box is on the way! Please give 3-7 business days for arrival.

You are charged immediately when you order. I know depending on when you order and being a bi-monthly box there could be some weeks between order/charge and arrival. (But don’t be surprised to find us in your mailbox in between then) 

Ensure your address is correct; boxes returned for incorrect addresses will be charged a reshipping and handling fee of $9.  


Can I return my Pause Pack by Donna box?


Sorry, we do not accept returns. We strive to create the best box possible for our ladies, if you have suggestions or feedback to help improve our box please send an email to pausepack@pausepack.com


How do I cancel my subscription?


Log into your account and cancel any time prior to 1st of the shipping month (January, March, May, July, September, November). Cancellation received after the 1st of the shipping month will be processed after that month’s shipment. For multiple month subscriptions cancellations can be made at any time, however, you will receive the remaining subscription boxes and your subscription order would then be complete.


What if I have problems with my order or when it arrives.


Please email me at pausepack@pausepack.com for personal assistance, I am here to help.